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Last updated: 01 August, 2025
Thank you for purchasing digital products from PlannedTemplates.com. Please read this policy carefully before making a purchase.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
Since all products sold on this website are digital downloads, including Google Sheet planners, Canva templates, and other digital resources, they are considered non-returnable once purchased.
Non-Returnable Items
The following items cannot be returned or refunded:
- Digital downloads (Google Sheet planners, Canva templates, etc.)
- Gift cards
- Sale items
Eligibility for Refund
Refunds may only be considered in the following cases:
- You purchased the wrong product by mistake and contact us within 48 hours of purchase.
- You received a corrupted or unusable file due to a technical issue.
To request a refund, you must provide proof of purchase and contact us at info@plannedtemplates.com with:
- Your order number
- The product name
- A brief description of the issue
Refunds
Once your refund request is received and reviewed, we will notify you by email regarding approval or rejection.
If approved, your refund will be processed and credited to your original payment method within a certain number of business days.
Late or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account again.
- Contact your credit card company — processing times may vary.
- Contact your bank directly.
If you still haven’t received your refund, email us at info@plannedtemplates.com.
Exchanges
Because digital products are non-tangible, exchanges are generally not possible. If a product is defective, we will provide a replacement file.
Gifts
If a digital product was purchased as a gift, we will provide a gift credit instead of a refund.
Technical Issues
If you have problems downloading or accessing your purchased product, contact us immediately at info@plannedtemplates.com. We will assist you in accessing your files.
Need Help?
For questions regarding refunds, returns, or downloads, contact us at: info@plannedtemplates.com